BY: YUSHA’U HAMZA KAFINCHIRI, ANIPR
Air Peace, once renowned for its efficient service, has seemingly lost its footing in the Nigeria aviation industry. My recent ordeal on Flight P47425 from Kano to Abuja was a true picture that shows this decline.
Initially scheduled to depart at 9:55 pm on Monday, September 23, 2024, my flight was cancelled twice. The first notification read: “Dear passenger, your Flight P47425 from Kano to Abuja…has been moved and will now depart at 14:40 on 23/09/2024 due to operational reasons.”
Upon arriving at the airport at 2:00 pm, I received another message.
Your flight is now rescheduled for 10:35pm due to same operational reasons.
Later at 10:00 pm, I collected my boarding pass and waited in the departure lounge, only to be informed of another delay.
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At midnight, Air Peace Abuja-bound passengers protested the boarding of Lagos-bound passengers, demanding two aircraft be made available. After a tense standoff, aviation security personnel intervened, and both flights eventually departed around 1:16am.
My flight, which lasted a mere 34 minutes, landed peacefully at Nnamdi Azikiwe International Airport at 2:16 am. However, the journey was far from peaceful.
Air Peace’s struggles with operational efficiency have compromised passenger experience. Air travelers expect better communication, timely departures, and hassle-free flights. Air Peace must address these issues to regain passenger trust.
The airline must Improve communication regarding flight changes and delays and respect rescheduled timings.
They should enhance operational efficiency to minimize delays.
The management of air peace must provide adequate aircraft, staffing and resources to manage passenger flow or better still fold up and get out of business to save the country’s reputation in the eyes of other countries nationals traveling our domestic routes inland.
While my flight landed safely, the experience was marred by delays, chaos, and poor communication. Air Peace must prioritize passenger satisfaction to reclaim its reputation as a reliable carrier.