BY: NASIRU MOHAMMED WAZIRI, KANO
The Public Complaints Commission (PCC), Kano State Office, has conducted a two-day capacity-building workshop on Advanced Investigative Techniques, Reporting and Documentation for staff drawn from across the North-West geopolitical zone.
Speaking at the opening ceremony, the Deputy Director of Investigation, Alhaji Idris Muhammad Ahmad, explained that the training was organized to strengthen the investigative and administrative competence of officers within the zone.
In an interview with journalist including GLOBAL TRACKER correspondent, Alhaji Zakaria Ibrahim Sarina, the Kano state commissioner noted that the workshop was designed to equip participants with modern skills required to meet current trends in administrative investigation, reporting procedures, and case management.
According to him, the training aligns with the Commission’s mandate to enhance service delivery and ensure that officers are well-prepared to address the growing complexities involved in handling public complaints.
He revealed that seven technical papers has been presented during the workshop, each focusing on key areas of investigative methodology, documentation standards, and ethical conduct.
“We are training the capacity of our staff so that a modern technique of investigation will be used in satling disputes and in the line of carrying out their constitutional responsibilities of investigation, and arraignment of suspects to court if necessary,” said Sarina.
Also speaking, the representative of the PCC Headquarters in Abuja, Miss Blessing Peter Danladi, said she was in Kano to supervise and coordinate the training on behalf of the Commission’s national leadership.
She emphasized that the knowledge gained would significantly enhance the ability of staff to mediate disputes, address administrative injustices, and deliver timely resolutions to the public.
Participants expressed satisfaction with the quality and relevance of the sessions. Mahmoud Abdullahi Bicihi, Assistant executive investigative officer and Aisha Sulaiman, an Assistant Directors of Investigation in the Public Sector Department, said the workshop had broadened their understanding of modern investigative techniques. They added that the training had exposed them to improved strategies for handling complaints, from documentation to final resolution.
They encouraged their colleagues to put the newly acquired skills into practice upon returning to their respective offices, stressing that continuous learning remains essential for effective public service delivery.
The two-day workshop is part of ongoing national efforts by the Public Complaints Commission to enhance professionalism and strengthen public confidence in its operations.